Through workshops and analysis of mental health service touchpoints, we found out what really matters to the brand: why they do what they do and how they want people to feel. Clinical interfaces can be intimidating, while trust and simplicity are crucial for engagement. From this, we defined core values: approachable, hopeful, supportive which guided tone, visuals and user experience.
We crafted a calm, empowering voice and a soft, welcoming visual identity. The tagline “A space to thrive” summed up their mission and set them apart. This translated into a soothing colour palette, fluid design and a lightweight, low-carbon Webflow website that is intuitive and accessible. The result is a trusted brand and website that directs users straight to support, boosting enquiries within months.