Through stakeholder workshops and user analysis, we identified opportunities to modernise the brand while ensuring professionalism and accessibility. The CMS needed tidying up and members required a platform that offered personalised content, simple registration and actionable insights.
I led the creation of a premium, digital first brand system developing clear visual guidelines and website updates, from wireframes to interactive prototypes, to enhance the user experience across all touchpoints. Working with developers, we improved the CMS and built a streamlined member portal offering personalised content, easy registration and data-driven insights. A full suite of branded assets supported events, communications and campaigns, resulting in a cohesive, professional brand and digital experience that reinforces the Association’s position as a trusted industry leader.